Support Desk
Faster answers, grounded in your product.
The Support desk helps you resolve tickets faster: it drafts suggested replies from the thread and your knowledge base, powers a customer portal that answers scoped questions, and escalates what breaches SLA — while your agents stay in control.
A day in the life
Draft the reply
Suggested replies come from the ticket thread plus your KB — the agent edits and sends. Automatic sending is off unless switched on, and then waits a two-minute grace window.
Deflect with the portal
Customers can ask a question in the portal and get an answer drawn from your KB.
Escalate on breach
SLA-breaching tickets route through the existing escalation chain automatically.
Features it uses
Plans that include it
Its screens are not part of a paid module, so every plan can open them.
Compare plansFAQ
Does it reply to customers on its own?
By default, no: replies are suggested for an agent to edit and send. Automatic sending can be switched on, with a two-minute grace window and one automatic reply per ticket.
Where do answers come from?
Your knowledge base and product context — grounded, not invented.